THE CHALLENGE
In 2019, Rod Winter, current President, and CEO acquired
RCS Innovations. Understanding the current processes and
systems being used in the business was critical to advancing
the business. RCS was utilizing Infor Cloudsuite Industrial
(Syteline) for their ERP system and at the time the company
was 2-3 years into their conversion with a different partner
of the Infor Software. The shortcomings of HOW the
software was implemented were evident; here are a few
examples:
Ineffective Employee Training:
Resulted in new and old,
manual processes running parallel in the background,
never fully letting the new conversion take over.
Inefficient Data Management:
Employees didn’t have a
clear understanding of data management techniques
which created waste.
Connectivity and Network Performance Issues:
The RCS
server was hosted about 1,232 miles away in Texas,
resulting in insufficient operating performance.
Low to No Customer Implementation Support:
The
solution provider at the time made no effort to solve the
problems and failed to effectively communicate to the
company, resulting in customer dissatisfaction.
